Privacy Policy

This Privacy Policy describes how CoinMadi International. ("CoinMadi," "we," or "us") collects, uses, stores, shares, and protects your information whenever you use the CoinMadi Site (, a CoinMadi mobile application, any CoinMadi API directly or through a third-party application, or buy a CoinMadi product (collectively, "CoinMadi Site” and “Services”)

CoinMadi understands the importance of privacy for our users and only collects the information which is necessary. Your information is only shared with our third-party affiliates when necessary or/and in direct relation to your transaction. Within CoinMadi, access to information is limited to only CoinMadi Employees who require such information for matters related to compliance, customer support, and verification. CoinMadi will NEVER sell or rent your personal information to third parties.

This Privacy Policy is subject to change, so please review it from time to time. If CoinMadi makes a major change, it will become effective when CoinMadi posts the revised Policy and notify you by email or by means of a notice on the CoinMadi site. CoinMadi will revise the date at the top of the Privacy Policy to indicate the updated version.

By using CoinMadi Site and Services, you consent to the data and information policies and practices prescribed in this Privacy Policy.


Information You Provide.

We collect the information you provide to us directly when you use CoinMadi Site and our Services. This information we may collect directly from you includes, but is not limited to, your name, email, phone number, date of birth, address, password, digital currency public key, document scans, government identification number, etc.

If you wish to link a bank account or other payment method, CoinMadi may collect your account number, routing number, bank card number, IBAN no. or other related account information. As CoinMadi expands to add additional services and features, you may be requested to provide additional information. When we deem it necessary for verification, legal purposes, or other reasons, CoinMadi may prompt you to provide additional contact information, biographic information, identity number or government-issued information including tax ID number, or financial information.

Collection of Data

Our site uses technologies of third-party partners to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and share with you advertisements about the [products and/or services] that are likely to be of more interest to you. Specifically, these partners collect information about your activity on our site(s) to enable us to:

  • measure and analyze traffic and browsing activity on our site(s);

Our partners may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason, you can use the following third-party tools to decline the collection and use of information for the purpose of serving you interest-based advertising:


When you use “CoinMadi Site” and “Services”, the following information is collected automatically:


With your permission, CoinMadi may collect your precise geolocation information and device location in order to offer you location-based services, such as a map of CoinMadi retailers in your area.


CoinMadi collects information about your transactions and payment activity on CoinMadi Site and Services, including the amount, time, date, recipient wallet, and type of trade.


CoinMadi collects information about the device you use to access CoinMadi Site and Services, including language, type of device, operating system, mobile phone number, mobile network, and other device identifiers. CoinMadi also logs information about your activity on CoinMadi Site and Services, such as access times, pages viewed, other pages visited, and IP address.


When you access the CoinMadi Site and Services, like most websites and apps, we use cookies or other tracking technologies to collect information. Cookies are small data files placed on your computer or other device that allow CoinMadi to identify you as a CoinMadi customer and customize the CoinMadi experience.

We use both session and persistent cookies when you access our website or content. Session cookies are temporary and expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until they expire or you erase them.

You are free to decline our cookies if your browser or browser add-on permits, but removing or disabling cookies may interfere with your use and the functionality of the CoinMadi Site and Services. Please refer to the help section of your browser or browser add-on for instructions and additional information on blocking, deleting, or disabling cookies.

Information from Third-Parties.

CoinMadi may collect information on you from third-party services, including, but not limited to, nonpublic personal information from identity verification sources or public databases.


Information we collect may be used in the following ways:

  • Improve and provide a full range of CoinMadi Site and Services;

  • Provide information, such as customer service, notifications, and security notices;

  • To detect and prevent fraud and crime;

  • To detect and prevent money laundering;

  • To comply with applicable regulatory requirements;

  • Send you important information, such as changes in terms, conditions, and policies and/or other administrative information;

  • Personalize, manage, and improve CoinMadi Site and Services;

  • Combine your information with information obtained from elsewhere and others in order to help CoinMadi understand and improve your needs and personalize and improve CoinMadi Site and Services and our advertising efforts;

  • Verify your identity and/or location in order to allow access to your accounts, conduct online transactions, secure your personal information, and in order to prevent fraud and illegal or unauthorized activity, enforce our user agreements, and comply with laws and regulations in the Country where the transaction took place;

  • For business purposes, including data analysis, audits, developing and improving products and services, enhancing CoinMadi Site and Services, identifying usage trends and determining the effectiveness of promotional campaigns;

  • Resolve disputes and troubleshooting problems;

  • Respond to your inquiries and fulfil your requests;

  • Direct marketing and promotional offers on behalf of CoinMadi,its partners and associates, including via SMS and email; and

  • Fulfil any other purpose for which the information was collected. CoinMadi will never sell or rent your personal information to any third parties. We will only use or share your information according to the terms of this Policy, and for CoinMadi own information processing.



Protection and security of your personal information is important to us. CoinMadi protects your information, including any non-public personal information that can be used to identify you, such as your government-issued ID number, by using reasonable physical, technical, and administrative security measures. This includes limiting access of your information to employees with only information they need to know to reduce the risks of alteration, disclosure, loss, misuse, and unauthorized access. All of our procedural safeguards are designed to comply with generally accepted standards, applicable laws and regulations. CoinMadi will store and protect your information securely during and after the life of your CoinMadi account in compliance with our legal obligations and policy. If you have any questions or concerns about our security measures, you may contact us through our Support Page.



CoinMadi may share the information we collect from you in the following ways.

  • CoinMadi will sometimes need to share your information with third-party identity verification services in order to prevent fraud and confirm the validity of the information provided against public records. By using CoinMadi Site and Services, you acknowledge and consent that these service providers may retain and use your information to perform services for CoinMadi and improve their own services, solely related to identity verification and fraud prevention services.

  • CoinMadi will sometimes need to share information with service providers performing legal, marketing, and other services on our behalf, sometimes related to the analysis and improvement of the CoinMadi Site and Services experience. Third Parties are obliged to follow our confidentiality policy and safe-keep all your information in their possession as per our Privacy Policy.

  • CoinMadi may need to share your information to complete a routine third-party financial, legal, or technical audit of CoinMadi's operations.

  • CoinMadi may need to share your information with local and foreign law enforcement, government officials, or other third parties when compelled to do so by a subpoena, court order, or other legal procedure, or when we believe in good faith that disclosure is necessary to prevent any physical harm, financial loss, to report suspected illegal activity, or to investigate potential violations of our User Agreement.

  • In the event of a merger, acquisition, or other purchase of CoinMadi's assets by another company, that company will have access to the information you have provided to CoinMadi. We will require that the new entity follow the procedures of this Privacy Policy and notify you of any such change in the applicable policy.

  • Apart from the above, we will only share your information with other third parties with your direct consent or direction to do so, unless we are lawfully permitted to do so without your consent.

  • CoinMadi may also share, with affiliates or non-affiliated third parties, anonymized, de-identified information which cannot be reasonably used to identify you.



We may transfer your personal data from the country where it was collected to any third party in a foreign country that may not have data protection laws similar to those of the country of collection, for cloud storage purposes or for any other legitimate purpose.



You must be at least Eighteen (18) years old to use CoinMadi Site and Services. CoinMadi does not intentionally collect any information from or about any individual under the age of 18.



You can access, review, and edit your personal information from the Settings or Account page after you log in to your CoinMadi account. If you are unable to edit the information from your account, please contact us through our Support Page for assistance. If you close your CoinMadi account, we will retain your account information in our databases for the required number of years to comply with the various laws and financial service regulations governing CoinMadi.


Indemnity & Limitation of Liability

By Approving and accepting the terms and conditions of this policy, User shall hold harmless CoinMadi, its promoters, officers, directors, employees, affiliates, agents, sub-contractors and other representatives from any claims, demands, liabilities, suits, proceedings, penalties, costs or expenses of any kind (including, attorneys’ fees and expenses) arising out of or in connection with:

(i) Sharing any information with Third Parties;

(ii) breach of any obligation, terms, representation, warranties and covenants under this Agreement;

(iii) breach of confidentiality obligations under this Agreement and/or


This provision shall survive the expiration or termination of the relationship of the User with CoinMadi for any reason.


Notwithstanding anything to the contrary elsewhere contained in this policy, CoinMadi, in any event, regardless of the form of claim, shall not be liable for any indirect, special, punitive, exemplary, speculative or consequential damages, including, but not limited to, any loss of use, loss of data, business interruption, and loss of income or profits, irrespective of whether it had an advance notice of the possibility of any such damages.



Please contact CoinMadi directly through our Support Page with any questions or concerns regarding this Privacy Policy.